How can I reach you

You can reach us via info@mycitybracelet.com. We always try to answer your e-mail within 1 day.

How long is the warranty valid.

On the stainless steel models 3 months and for the 14K models 1year.

When can I expect my bracelet?

Your order will be delivered within 2 a 3 working days after placing the order.

Wich payment options do you accept?

We currently accept ideal payments and credit cards.

Wich carriers do you use?

We currently use PostNL.

How do I maintain my bracelet?

On our materials & care page you can read how you can take of your jewelry.

Returns & Exchanges

The bracelet does not fit me, what now?

If you recieve that does not fit you, please contact our customer service. Also look at Return & Exchange

Can I return my order for free?

No... Unfortunately that is not possible.